Not sure if or to what extent that’s true, but when I went to a Mary
Quant cosmetic shop in Tokyo the other day, a clerk said how much she really loves the
color of my current lipstick. It’s actually Chanel which I bought at a duty
free shop in the Narita airport last summer as the old one was running out. In
fact, I prefer Mary Quant to Chanel when it comes to lipsticks because Mary
Quant ones are nice and sturdy, whereas Chanel and Lancome are too soft and I don't like the smell of Dior. But
Narita didn’t have a Mary Quant shop, and I didn’t have much time before
departure and got one that appeared the best of the few I tried.
Anyway, I didn’t ramble on that story, and just said “Oh, this is
another company’s.” Well, I didn’t want to offend the clerk by telling her the
specific name of her rival company.
But she repeatedly flattered my lipstick, and in retrospect I
started to wonder if she simply wanted to know what it was for her own
reference rather than obeying her company’s customer service manual.
At any rate, it was good to know at least one person says my
lipstick is fine. That’s actually excellent customer care.
